Read about our latest inspiring annual People into Action winners
The People into Action Awards were held on the 28 of January 2010. A fantastic evening was had by all and the following winners were celebrated.
Respect for the Individual
Presented by: Francis Salway
The winner is: Lloyd Wright, Centre Manager, Fremlin Walk - Formerly Land Securities
Lloyd recognised a language gap within Customer Services and the OCS cleaning teams four staff attended classes in work time or their own time (dependent on their shift pattern), commencing last year and have passed examinations taken January to July this year, obtaining Trinity Certificates in ESOL Skills for Life.
Nominated by: Lana Harber, Formerly Land Securities
Excellence
Presented by: Martin Greenslade
The winner is: Tracy Bottomley, Centre Administrator, Corby Centre - Land Securities
After a shock cancellation of the market operator at Corby Shopping Centre Tracy stepped up o the mark and set about running it herself. Due to the enormous amount of work Tracy has put in, instead of receiving £7,000 per annum in rent from the former operator we now receive all the rents which are forecast to net us over £70,000 in year one - a ten fold increase with overheads of about £10,000 per annum.
Nominated by: Daniel Pickard, Centre Director, Corby
Customer Service
Presented by: Richard Akers
The winner is: Mark Streatfeild, Residential Managing Agent, Chartsedge
Over the last 18 months Mark has acted as Residential Managing Agent at Princesshay, in a development of 123 apartments, over half of which are now occupied, the relationships which Mark has developed with all of his customers is first class. For the operational team at Princesshay this has been a great service as the estate comes together as a whole. Mark has been an invaluable asset.
Nominated by: Wayne Pearce, Centre Director, Princesshay
In addition the panel judged that exceptional Customer Service had also been demonstrated by one of the quarterly winners in the Excellence category. We have therefore decided to make an additional award for Customer Service to:
Additional winner is: Cielo Cardona, House Keeper, Office and General Cleaning
The day that London was brought down by snow Cielo managed to battle through the snow and arrive for work for 4:00am, from the moment she stepped onto site her first priority was to shovel the snow to make the place safe. Cielo has always performed to an excellent level and carries out every job to the highest standard. Cielo has a job that most people would turn their noses at but she does it with smile and never does a job half heartedly.
Nominated by: Chan Chung, Customer Liaison Coordinator, Land Securities
Integrity
Presented by: Robert Noel
The winner is: Steve Hall, Security Officer, Ultimate
On the 24th October, whilst on patrol, Steve Hall received a call to say that there was a lady on the estate who had her bag stolen. Steve attended and allowed the lady to use his personal mobile to cancel her bank cards. He then gave her £50 of his own money to enable her to get the train home.
Nominated by: David Payne, Customer Liaison Officer, Land Securities
Innovation
Presented by: Richard Akers
The winner is: Peter Cook, Centre Director, White Rose - Land Securities
We received two nominations for Peter and the work he has done at White Rose on his "On Brand" idea. Peter has spent the 9 months implementing this leading edge customer service initiative which has come to be called the "White Rose Experience" This work will greatly improve the performance and increase the profile of the White Rose Shopping Centre, and if rolled out across the portfolio will help Land Securities to lead the way in customer service delivery.
Nominated by: Dave Downes, Anne Douglas, Nick Peel, Land Securities
Team
Presented by: Martin Greenslade
The winning team is: Finance Team, Team members: Neil Eady, Seema Kotecha, Charlotte Le Page and Patricia DalyI cannot commend enough the hard work and dedication I have witnessed from the people above, they are putting in phenomenal hours, not leaving much before 10.00pm most evenings and working each weekend. Neil in particular is doing a remarkable job and in doing this, he is maintaining his day job of looking after the finance function for the Group.
Nominated by: Suzie Quinnell, Land Securities
Environment
Presented by: Robert Noel
The winners are: Dave Downes (now Centre Manager Designate) and Phil Gantschuk (Technical Services Manager) Land SecuritiesReason for nomination: Dave and Phil were tasked with devising, designing and implementing a rainwater harvesting system. They salvaged, at no cost, a 3,000 litre tank from one of our retailers who closed down. The tank was installed at high level to collect water from a 300 sq m catchment area, to provide a gravity fed supply of water for flushing fourteen toilets. It has the potential to harvest and therefore save from the main supply, 55,000 gallons of water per year, which at six litres per flush equates to 41,600 flushes.
Nominated by: Peter Cook, Centre Director, Land Securities
Corporate Responsibility
Presented by: Francis Salway
The winner is: Dan Pickard, Centre Director, Corby - Land Securities
Dan has supported a Youth Worker campaign lead by the Police. The campaign employs Youth workers who interact with youths at night to encourage them not to commit antisocial behaviour. As a consequence of the campaign Anti-Social crime has reduced by 40% and they have just won a Regional award. This will now put them through to the National final.
Nominated by: Paul Martland - Retail Operations Director, Land Securities
